Here to help...

What if I am allergic?

It's possible to be allergic to anything - even natural products - so always "patch test" everything before using.

When applying any hair dye we recommend carrying out a patch test prior to each and every application. Details of how to do the patch tests are contained in the instruction leaflets sent out with every pack of hair dye.

Reactions of one kind or another to hair dye products in general are not that uncommon. They range from irritation occurring locally in areas in direct contact with the dye (irritant contact dermatitis) to 'genuine' allergy which will provoke local symptoms (allergic contact dermatitis) but may also produce a systemic reaction affecting other areas of the body. In both cases the symptoms can vary from very mild to severe. The local irritation will tend to affect the scalp, neck, forehead, ears and eyelids; the generalised symptoms may include more widespread itching, urticaria (nettle rash), generally feeling unwell or rarely, anaphylaxis.

Hair dye products in general contain a wide range of substances and almost any of these could trigger sensitivity reactions. However there are some well known culprits.

Many hair dyes contain p-Phenylenediamine (PPD), especially those at the darker end of the range. It's Pure Henna, Logona Herbal Hair Colour Cream and Water Colours do not contain p-Phenylenediamine, ammonia, or any active bleaching agents, the benefit being that they will not cause damage to the hair. On the other hand they cannot lighten the hair; only add colour.

Although unlikely with any of our hair dyes, should you experience any kind of reaction or sensitisation and are unsure as to the culprit in your particular case, you could consider undergoing formal patch testing at an allergy (dermatology) clinic. The main chemicals that cause problems in hair dyes are well known, and are available in patch-test form. The clinic will test a range of these chemicals as well as other potential sensitisers and will then tell you which ones you are sensitive to. You can then look for products that are free of the offending chemicals. There are drawbacks with this plan - getting referred; waiting lists; the limited number of chemicals tested - they can't test everything, and you may be sensitive to something they haven't tested that could then cause a problem if it's in the product that you choose to use.

If you have a reaction after patch testing, we always offer an exchange or refund for the cost of the product. Alternatively we can offer a replacement from one of our other ranges. In the unlikely event that you find you are allergic to any of our products, call our friendly team for advice on 0345 230 2125 or 01548 830590 (+44 1548 830590 for international customers).